Frequently Asked Questions
FAQs for Gates Deal Customers
What is Gates Deal?
Gates Deal, a subsidiary of Gates Digital Pte Ltd, is an online platform where you can discover and purchase a wide range of experiences and services at discounted prices. We connect customers with local businesses offering special promotions on beauty & wellness, food & beverages, travel & entertainment, enrichment & services, and retail department products.
How do I purchase a deal on Gates Deal?
Browse through our categories, select the deal you are interested in, and click ‘Buy Now.’ Follow the prompts to complete your purchase. You will receive a voucher via email that you can redeem at the merchant’s location.
Do I need to create an account to buy a deal?
Yes, creating an account allows us to securely store your purchase history and provides you with easy access to your vouchers and exclusive deals.
How do I redeem my voucher?
Each voucher includes specific instructions on how to redeem it. Generally, you will present the voucher (either printed or on your mobile device) to the merchant at the time of service.
Can I give a Gates Deal voucher as a gift?
Absolutely! Gates Deal vouchers make great gifts. Simply purchase the deal and forward the voucher to the recipient, or select the ‘Gift this Deal’ option if available.
What happens if my voucher expires?
Each deal has an expiration date, which is clearly stated on the voucher. If your voucher expires, you may still be able to use it for the amount you paid, but this is subject to the merchant’s terms and conditions.
What types of businesses are featured on Gates Deal?
We partner with a variety of businesses across different categories, including beauty & wellness, food & beverages, travel & entertainment, enrichment & services, and retail department. Our goal is to provide diverse and exciting deals for our customers. Here, you will find hidden gems and unbelievable deals.
How can I ensure the quality of the services offered?
We work closely with our merchants to ensure they provide high-quality services. Customer reviews and ratings are available on our platform to help you make informed decisions.
Are there any additional fees?
There are no hidden fees. The price you see is the price you pay. However, please read the deal’s terms and conditions for any specific requirements or exclusions.
Can I use more than one voucher at a time?
The usage of multiple vouchers may vary depending on the merchant’s terms. Please refer to the specific deal details or contact the merchant directly.
How does Gates Deal select the businesses featured on the platform?
We carefully select businesses based on their reputation, customer service, and the quality of their offerings. Our team ensures that every merchant meets our standards before featuring their deals.
How do I know if a deal is right for me?
Each deal page provides detailed information, including what’s included, terms and conditions, and customer reviews. This helps you to make an informed decision.
What if I have an issue with a merchant or service?
If you encounter any issues, please contact our customer support team. We are here to help resolve any problems and ensure you have a great experience.
How can I stay updated on new deals?
Sign up for our newsletter and follow us on social media to receive updates on the latest deals and promotions.
Can I contact the merchant directly with questions about the deal?
Yes, most merchants are happy to answer any questions you may have about their services. Their contact information is usually provided on the deal page.
Are deals available for businesses outside of Singapore?
Currently, Gates Deal focuses on businesses within Singapore, but we are looking to expand in the future.
How does Gates Deal support local businesses?
Gates Deal helps local businesses reach a broader audience by promoting their services and products to our extensive customer base. This helps drive new customers and increase sales.
How do I leave a review for a deal I purchased?
After redeeming your voucher, you will receive an email inviting you to leave a review. Your feedback helps other customers and improves our service.
Who can I contact for more information?
For any additional questions or support, please contact our customer service team via email or phone. We are here to help!
FAQs for Gates Deal Partners
What is Gates Deal?
Gates Deal, a subsidiary of Gates Digital Pte Ltd, is an online platform where you can discover and purchase a wide range of experiences and services at discounted prices. We connect customers with local businesses offering special promotions on beauty & wellness, food & beverages, travel & entertainment, enrichment & services, and retail department products.
How do I purchase a deal on Gates Deal?
Browse through our categories, select the deal you are interested in, and click ‘Buy Now.’ Follow the prompts to complete your purchase. You will receive a voucher via email that you can redeem at the merchant’s location.
Do I need to create an account to buy a deal?
Yes, creating an account allows us to securely store your purchase history and provides you with easy access to your vouchers and exclusive deals.
How do I redeem my voucher?
Each voucher includes specific instructions on how to redeem it. Generally, you will present the voucher (either printed or on your mobile device) to the merchant at the time of service.
Can I give a Gates Deal voucher as a gift?
Absolutely! Gates Deal vouchers make great gifts. Simply purchase the deal and forward the voucher to the recipient, or select the ‘Gift this Deal’ option if available.
What happens if my voucher expires?
Each deal has an expiration date, which is clearly stated on the voucher. If your voucher expires, you may still be able to use it for the amount you paid, but this is subject to the merchant’s terms and conditions.
What types of businesses are featured on Gates Deal?
We partner with a variety of businesses across different categories, including beauty & wellness, food & beverages, travel & entertainment, enrichment & services, and retail department. Our goal is to provide diverse and exciting deals for our customers. Here, you will find hidden gems and unbelievable deals.
How can I ensure the quality of the services offered?
We work closely with our merchants to ensure they provide high-quality services. Customer reviews and ratings are available on our platform to help you make informed decisions.
Are there any additional fees?
There are no hidden fees. The price you see is the price you pay. However, please read the deal’s terms and conditions for any specific requirements or exclusions.
Can I use more than one voucher at a time?
The usage of multiple vouchers may vary depending on the merchant’s terms. Please refer to the specific deal details or contact the merchant directly.
How does Gates Deal select the businesses featured on the platform?
We carefully select businesses based on their reputation, customer service, and the quality of their offerings. Our team ensures that every merchant meets our standards before featuring their deals.
How do I know if a deal is right for me?
Each deal page provides detailed information, including what’s included, terms and conditions, and customer reviews. This helps you to make an informed decision.
What if I have an issue with a merchant or service?
If you encounter any issues, please contact our customer support team. We are here to help resolve any problems and ensure you have a great experience.
How can I stay updated on new deals?
Sign up for our newsletter and follow us on social media to receive updates on the latest deals and promotions.
Can I contact the merchant directly with questions about the deal?
Yes, most merchants are happy to answer any questions you may have about their services. Their contact information is usually provided on the deal page.
Are deals available for businesses outside of Singapore?
Currently, Gates Deal focuses on businesses within Singapore, but we are looking to expand in the future.
How does Gates Deal support local businesses?
Gates Deal helps local businesses reach a broader audience by promoting their services and products to our extensive customer base. This helps drive new customers and increase sales.
How do I leave a review for a deal I purchased?
After redeeming your voucher, you will receive an email inviting you to leave a review. Your feedback helps other customers and improves our service.
Who can I contact for more information?
For any additional questions or support, please contact our customer service team via email or phone. We are here to help!